Facebook Timeline for brands is the latest hysteria-inducing development in social media. Its introduction has been accompanied by the usual how-to articles screaming TEN THINGS YOU MUST KNOW and FIVE HIDDEN TIMELINE SECRETS THE EXPERTS WON’T TELL YOU and...
Most of us know what goes into a compelling story. Relatable characters, dramatic conflict, high stakes. But sometimes the difference between a well-told story and one that puts listeners into a coma is not so much what you put into is as what you leave out. After...
This is one of my favorite stories about the power of stories. Every organization has a vast, untapped reserve of great stories with compelling characters at the center of them. As I say in the video, people don’t care about programs, they care about people. So...
Last year I went to a meeting in Chicago where a group of executives from far-flung divisions of a major company went around the table introducing themselves to the group. They each followed a similar pattern: basically reciting their CVs. “I was head of...
