In the wake of every national tragedy, from shootings to natural disasters, it happens like clockwork — celebrities and companies and everyday folk tweet their thoughts and prayers to the victims. There’s an interesting debate over “tragedy...
It’s hard to visit the Grand Canyon without thinking of that scene from Vacation where Chevy Chase runs over to the rim, gives the canyon a quick once-over and dashes back to the car. (The only link I could find is dubbed in Spanish, but fortunately the language...
There’s nothing worse than a bad apology. Like the non-apology apology (“I’m sorry if you were offended”), which skirts responsibility and essentially blames the victim for being too sensitive. Or the increasingly popular “I didn’t know I was being recorded” apology,...
Wherever you go, you can hear them. Their voices blare over the background hum at coffees shops, in airports, on the bus. They sure talk like they have an answer for everything, but when you listen (which is all-too-hard not to do), they don’t seem to be saying...
When I tell business people they need to bring out their inner actor in order to connect with customers and employees, someone (usually a lawyer) will inevitably ask, “What do you mean you want us to act? You want us to fake it? To pretend?” Absolutely...
It’s been said that people buy on emotion and justify with logic. I don’t have any facts to back up that assertion, but I believe it in my heart. Actually there’s been study after study showing how emotion often trumps reason when it comes to...
