The client from Hell, the boss from Hell—there are many permutations of this phenomenon. But sometimes the holiday season brings out the worst in us. End of the Year Rush In the marketing and PR world, this is the time of year when clients find unused money in their...
Last month, on the first anniversary of my father’s death, I wrote a post called How to Write a Eulogy. My main points then still apply: First and foremost, speak from the heart. If it’s meaningful to you, it will be meaningful to others. Ignore the...
The Internet and mobile technology didn’t invent bad behavior, but they sure have exacerbated it. That’s been vividly illustrated in two stories that broke this week. Together they offer a cautionary tale about the limits of anonymity and privacy in the...
I’m not a particularly difficult person to get along with, but there are certain practices in the marketing and PR field that give us all a bad name. They rise to the level of Stupid Marketing Tricks. So whether you’re marketing your business or just...
I learned some valuable lessons about doctor-patient communication last week—and all I had to do was spend the night in the hospital. This is a tale of two healthcare professionals: one offered assurance, and the other almost gave me a heart attack. (Which would have...
How much communication is too much? That’s a question that inevitably arises whenever I do a presentation or interview. Specifically, people will ask: When expressing emotion, how much emoting is too much? When doing business, how much chit chat is too much?...
