Writers constantly struggle to find just the right words. But then we go and squander them by burying them somewhere in the middle of a sentence, undermining the strength of the point we’re trying to make. The issue is captured in a book I often reference:...
They say dead men tell no tales. But dead companies do. And not all those tales are cautionary. At first glance, you might not think much of the old Montgomery Ward headquarters building in Chicago. But its design holds a powerful lesson. And not just for architects...
Far too many companies couldn’t make the customer service experience more aggravating if they tried. It makes you wonder if they actually are trying. Here are a few of my biggest customer service peeves. They may be small, but it’s the little daily...
So there I was, watching Game of Thrones on the iPad, checking out the “interactive features” for a richer viewing experience, when it hits me right in the face: one of my major grammar/usage pet peeves. I trust anyone who’s studied my 10 Everyday...
The reason most peoples’ stories are hard to listen to is that they have trouble divorcing themselves from the facts of their everyday lives. They’re slavishly devoted to chronology and detail. Sometimes, to tell a good story, you have to tell a lie or...
