Are you stuck in PowerPoint Hell? Or putting others through it? You’ll find absolution here. Check out this free webinar I did for Georgetown University: 11 Deadly Presentation Sins: A Path to Redemption for Public Speakers. It’s a simple YouTube video,...
I keep hearing speakers talk dismissively about audience Q&A. They feel it’s a distraction from their message and they treat it as an afterthought. But I believe that whenever it’s technically feasible you should always take questions from your...
E-mail is a sinkhole where knowledge goes to die. People have been predicting the death of (and perhaps by) email for years, and the debate on the issue continues. I find email indispensable—at least in my professional life—and I was fascinated by this story on the...
I learned some valuable lessons about doctor-patient communication last week—and all I had to do was spend the night in the hospital. This is a tale of two healthcare professionals: one offered assurance, and the other almost gave me a heart attack. (Which would have...
How much communication is too much? That’s a question that inevitably arises whenever I do a presentation or interview. Specifically, people will ask: When expressing emotion, how much emoting is too much? When doing business, how much chit chat is too much?...
